More Questions
Thank you for buying from me direct! That’s the very best way you can support me as an author.
Here are some of the most Frequently Asked Questions I receive:
How does it help you when I buy direct?
When you buy directly from an author’s website, the author gets paid within a few hours, rather than several months. This helps us be able to create more books for you to enjoy. While I love in-person bookstores and online stores too, it can be difficult for readers to find my books in those places. Plus, my advertising dollars don’t only lead to my book pages but other products as well. My Shopify store gives me the freedom to feature my books in the way I want to feature them. It’s the best place to buy Jill Williamson books!
If I purchase an ebook on your store, how do I read it? How do I get it on my favorite device or app?
After you purchase an ebook from my store, you’ll get an email from help@bookfunnel.com with a link to either download the ebook or to send it to your favorite device. If you don’t receive the email within ten minutes of making your purchase, please check for it in your Spam folder.
Once you purchase a Bookfunnel ebook, you will automatically create a library at https://My.BookFunnel.com. You can log into BookFunnel with the email you used to purchase your ebook(s) and find them there. Learn more at https://getbookfunnel.com.
If you need help getting your ebook to your device, please email: help@bookfunnel.com.
If I purchase an audiobook on your store, how do I listen to it? How do I get it on my favorite device or app?
After you purchase an audiobook from my store, you’ll get an email from help@bookfunnel.com with a link to either download the audiobook and listen in the Bookfunnel app on your favorite device, or in your browser. If you don’t receive the email within ten minutes of making your purchase, please check for it in your Spam folder.
Once you purchase a Bookfunnel audiobook, you will automatically create a library at https://My.BookFunnel.com. You can log into BookFunnel with the email you used to purchase your audiobook(s) and find them there. Learn more at https://getbookfunnel.com.
If you need help getting your ebook to your device, please email: help@bookfunnel.com.
If I buy a paperback, how long does it take to get to me?
We ship out your order as quickly as we can, but how soon your order arrives depends on which shipping option you choose when you checked out. Media mail usually takes between 7-10 working days to arrive.
How do I get my preorder?
When you preorder a book, you will be charged right away. However, ebooks and audiobooks will be automatically delivered on the book’s release date by an email from BookFunnel. Paperback books will be mailed out via the shipping option you chose at checkout.
For ebooks and audiobooks, if an email hasn’t arrived on the book’s release date, look for it in your Spam folder. The email will be delivered to the email address you used at checkout.
What if my question isn't listed here?
If you don’t find your answer, please email us by using the "Contact Us" form here.